Customize Your Trucks LLC – Return Policy (Drop Shipping Marketplace)

Overview

1. Eligibility for Returns

• Returns are accepted within 30 days of delivery.
• Items must be unused, uninstalled, and in their original packaging.
• Certain products (e.g., custom orders, clearance items, electrical components) may not be eligible for return. Please check the product listing for specific return information.

2. How to Initiate a Return

1. Contact us at [your support email/portal] within 30 days of receiving your order.
2. Provide your order number, the item(s) you wish to return, and the reason for return.
3. We will review your request and provide return instructions, including the correct shipping address (which may vary by vendor).

3. Return Shipping

• Return shipping costs are the responsibility of the customer, unless the item is defective, damaged, or incorrect.
• We recommend using a trackable shipping method. We are not responsible for items lost in transit.

4. Refunds

• Once your return is received and inspected by the vendor, your refund will be processed to your original payment method within 5–7 business days.
• Original shipping charges are non-refundable, unless the return is due to our error (defective, damaged, or incorrect item).

5. Exchanges & Replacements

• If you received a defective or incorrect item, contact us immediately. We will arrange for a replacement or refund at no additional cost to you.

6. Vendor-Specific Policies

• Some vendors may have specific return instructions or restocking fees. These will be communicated to you during the return process.

7. Exceptions

• Items that have been installed, used, or altered are not eligible for return.
• Custom-made or special-order products are non-returnable unless defective.

8. Contact Us